Privacy Policy
At Vandermolen Real Estate, we are committed to protecting the privacy of our clients, customers, and visitors to our website. This privacy policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
We collect personal information from our clients and customers to provide them with our real estate services. The personal information we collect includes, but is not limited to, your name, address, phone number, email address, and property information.
Use of Information
We use the personal information we collect to provide our real estate services to you. This includes marketing and promoting properties, communicating with you about properties and transactions, and providing other related services.
We also use your information to improve our services, to communicate with you about updates and changes to our services, and to comply with legal and regulatory requirements.
Vandermolen Real Estate ensures that records of these activities are kept and are updated accordingly. An individuals’ personal data is kept retained for 6 years in line with the Financial Conduct Authorities record keeping rules or other legal reasons, such as Professional Indemnity Insurance. After which point, personal data is retracted to the point it is unidentifiable and used for statistical purposes only.
Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- We may share your information with our affiliated companies or partners who provide related services.
- We may share your information with third-party service providers who perform services on our behalf, such as processing payments, delivering email communications, and managing our website.
- We may share your information to comply with legal and regulatory requirements or to protect our legal rights.
We take reasonable steps to ensure that third parties who receive your information maintain the confidentiality and security of your information.
Security of Information
We take the security of your personal information seriously and have implemented appropriate physical, technical, and administrative measures to protect your information from unauthorized access, use, or disclosure. We regularly review our security practices to ensure that they are up to date and effective.
View our Data Protection Policy here.
Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict the processing of your information or request that we provide your information in a portable format. To exercise any of these rights, please contact us using the contact information provided below.
Changes to this Privacy Policy
We may update this privacy policy from time to time. We will post the updated policy on our website, and the revised policy will be effective immediately upon posting.
Complaints
If you have any complaints about the way we use your personal information please contact admin@vandermolenre.co.uk who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).
You can contact them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, on 0303 123 1113 or by email to casework@ico.org.uk. See also https://ico.org.uk/global/contact-us/
If you need more information about how to contact your local data protection authority please let us know by contacting admin@vandermolenre.co.uk.
Your right to withdraw
You have the right to withdraw your consent for marketing communications at any time. You can do this by contacting using the information below.
Contact Us
We are Vandermolen Real Estate Ltd and we can be contacted using the following details:
Telephone Number: 0203 971 0628
Address: 53 Welbeck Street, London, W1G 9XR
Data Protection Officer/ contact: Louiza Symeou
Email address: ls@vandermolenre.co.uk
ICO Registration Number: ZA832978
